SCIENCE@WORK bases its Workforce Diagnosis, Management and Optimization Solutions on SISQUAL® and WINTAYLOR® suites of products that are beeing successfully deployed in Call Centers companies for the last 25 years.
As shown in the references presented below, the Solution has been implemented in complex and large companies, from multiple countries, dealing with different languages, intrecuous labor legislations, specific business models and various guidelines for service level and payroll.
Four drivers define workforce optimization: Productivity, Service level, Labor law and Quality of life.
Promoting the adoption of scientific tools and methods, we have a strategic approach to revolutionize operational management, maximize productivity and decrease HR absteeism and turnover.
Based on demand-based predictive tools, forecasts are produced, workers are scheduled, tasks are assigned, performance is measured, feedback is provided and incentives are computed and automatically delivered to the ERP/Payroll system for salaries payment.
Besides the two core aspects of demand-orientation and productivity increase, workforce optimization also incorporates: involvement of employees into the scheduling process; automation and real time management of working times, shifts and accounts; analysis and monitoring of the entire process.
SCIENCE@WORK: The right person, with the right skill, at the right time in the right place.